Terms of Service

1. Acceptance of Terms

By accessing or using CouchSurfer (the "Platform"), operated by StanHattie LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all visitors, registered users, hosts, and surfers who access any part of the Platform.

2. Description of Services

CouchSurfer is an online marketplace that connects people who have a spare sleeping space ("Hosts") with travellers seeking short-term, low-cost accommodation ("Surfers"). The Company does not own, operate, or manage any of the listed spaces and is not a party to any agreement between Hosts and Surfers.

3. User Accounts

To list a space or send a booking request, you must create an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain the security of your password and notify us immediately of any unauthorized access.
• Be at least 18 years old.
• Not create more than one account without written permission.

You are responsible for all activity that occurs under your account.

4. Host Responsibilities

By listing a space, you represent and warrant that:

• You have the legal right to offer the space for short-term accommodation.
• Your listing complies with all applicable local laws, zoning ordinances, HOA rules, and lease agreements.
• Your listing description, photos, and pricing are accurate and not misleading.
• You will maintain the space in a safe and clean condition.
• You are solely responsible for any taxes applicable to your hosting income.

5. Surfer Responsibilities

By requesting a stay, you agree to:

• Treat the Host's space and belongings with respect.
• Comply with all house rules communicated by the Host.
• Leave the space in the condition in which you found it.
• Only bring the number of guests listed in your booking request.

6. Payments & Fees

Hosts set their own nightly rates. The Company may charge a service fee to Surfers and/or Hosts as disclosed at booking time. Rates and fees are subject to change. Payments are processed by our third-party payment provider. By providing payment information, you authorize charges for all fees incurred.

Refunds are governed by the individual listing's cancellation policy displayed at time of booking. In cases of emergency cancellation by either party, we will endeavor to assist in finding a fair resolution, but make no guarantees.

7. User Content

You retain ownership of content you post, but grant the Company a worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute your content in connection with operating and promoting the Platform. You represent that you own or have the right to post all content you submit, and that it does not violate any third-party rights.

Reviews must be honest, based on first-hand experience, and may not contain discriminatory, defamatory, or fraudulent content. The Company reserves the right to remove any content that violates these Terms.

8. Prohibited Conduct

You may not use the Platform to:

• Engage in any illegal activity.
• Discriminate against users based on race, religion, national origin, disability, sex, gender identity, sexual orientation, or any other characteristic protected by law.
• Harass, threaten, or harm other users.
• Post false, misleading, or fraudulent listings or reviews.
• Circumvent the Platform's payment system or communicate contact details to avoid fees.
• Scrape, crawl, or otherwise extract data from the Platform without permission.
• Upload malware or interfere with the Platform's operation.

9. Safety

Your safety is important to us. We encourage all users to exercise reasonable caution. We provide a vibe-matching system and trust tiers to help you find compatible matches, but we cannot guarantee the conduct of any user. By using the Platform, you acknowledge that there are inherent risks in sharing spaces with strangers and that you assume those risks.

If you have a safety emergency, contact local emergency services immediately.

10. Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STANHATTIE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

11. Dispute Resolution

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive the right to participate in a class action. These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

12. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may close your account at any time by contacting us. Termination does not affect any obligations that arose before the termination date.

13. Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Continued use after the effective date constitutes acceptance of the revised Terms.

14. Contact

StanHattie LLC
Email: hello@stanhattie.com
Phone: (833) 278-5002
Website: stanhattie.com